Return & Refunds Policy

At Silas Voyages, we strive to provide high-quality Travel Accessories, Fishing Gear, Hiking Gear, Luggage Bags, and Travel Tech to enhance your adventures. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy within the specified time frames below.

1. Return Eligibility

We accept returns under the following conditions:

• Items must be returned within 14 days from the date of delivery.
• Products must be unused, in original packaging, and in resalable condition.
• All accessories, manuals, and tags must be intact and included in the return.
• Items damaged due to misuse, improper handling, or normal wear and tear are not eligible for returns.

2. Non-Returnable Items

Certain items are not eligible for returns or refunds, including:

• Items marked as “Final Sale” or “Clearance.”
• Customized or personalized products.
• Used or damaged items that are not due to transit issues.
• Hygiene-sensitive items (wearable accessories if unsealed).

3. Refund Process

If your return meets our eligibility criteria, the refund process will proceed as follows:

• Once we receive and inspect the returned item, we will notify you via email about the status of your refund.
• Refunds will be processed within 5-7 business days after approval.
• The refund will be issued in the original form of payment (if applicable) or as store credit.

4. Exchanges

We offer exchanges only for defective or damaged items. If you received a faulty product, please contact us within 48 hours of delivery to arrange for a replacement.

5. How to Initiate a Return

To request a return, please follow these steps:

1. Email us at [your email] with your order number, reason for return, and clear product images (if applicable).
2. Wait for our customer support team to review and approve your return request.
3. Once approved, we will provide you with return instructions.
4. Ship the item back using a trackable shipping method (return shipping costs are the buyer’s responsibility unless the item is defective).

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery with photos of the issue. We will arrange a replacement or refund at no additional cost to you.

7. Changes to This Policy

Silas Voyages reserves the right to modify this Refunds & Return Policy at any time. Any updates will be posted on this page with the latest effective date.

8. Contact Us

If you have any questions or need assistance with a return, feel free to contact us [email protected].